Orders:

Online Orders:
Our preferred method of receiving orders is via our secure online shopping cart.

Telephone Orders:
We also accept orders via telephone and fax.

Prices:
Prices are subject to change without notice.

Sales Tax:
Sales tax will be charged to all orders shipping to a California address unless proof of California reseller certification is provided.

Resellers:
Resellers must submit a copy of their resellers certification. California resellers must fill out our resale card. Download > Full Credit Application | Resale Certificate

Shipping Point:
All orders ship from Sacramento, California - USA.

Payment Terms:

Credit Cards:
We accept  VISA®, MasterCard®, and American Express® for all orders in the U.S. Our web site features Secure On-Line Ordering with 128 bit Thawte® Security for your protection.

PayPal:
We accept PayPal® payments of all types and is the preferred method of payment for international orders.

Corporate Sales:
Net 30 day terms are available. Please call for details or download, print, and fax our credit application along with your Purchase Order.
Download > Full Credit Application

Resellers:
Net 30 day terms are available. Please call for details or download, print, and fax our credit application along with your Purchase Order.
Download > Full Credit Application | Resale Certificate

Educational Sales:
We accept school purchase orders and offer net 30 day terms. Please fax your official purchase order to 916-921-6899. Be sure to include your direct contact information.

Government Sales:
We accept government purchase orders and offer net 30 day terms. Please fax your official purchase order to 916-921-6899. Be sure to include your direct contact information.

International Payment Terms:
International payment terms are limited to EFT (Electronic Funds Transfer), money orders in U.S. Dollars, and PayPal®. Credit card payment terms and Net 30 accounts are available on a limited basis. Please see below for more information about international orders.

COD:
We do not accept COD orders.

Privacy and Security:

Maximum Privacy and Security Guaranteed:
We are strongly committed to protecting your privacy and security online, and we have taken extreme steps to protect the information you share with us.

We use "top of the line" encryption technology, from Thawte®, to safeguard your private information during electronic commerce transactions.

This site is tested and certified daily to pass the FBI/SANS Internet Security Test. The "live" HACKER SAFE mark appears only when a web site's security meets the highest security scanning standards of the U.S. government, Visa, MasterCard, American Express, Discover and JCB.

We will NEVER redistribute your credit card information to ANY third party.

We will NEVER reveal your personal information (name, phone number, email, etc.) to ANY external organization not related to your transaction, unless authorized by you or required by law.

We will conduct our business in a manner that fulfills our promise to safeguard our customer's information and only use it for purposes of fulfilling of his or her order.

Keeping customer information secure, and using it only as our customers would want us to, is a top priority for all of us.

Business ethics at the highest level guaranteed.

Shipping:

Shipping Deadline:
The shipping deadline for UPS is 2:30 PM PST.
The shipping deadline for FEDEX is 3:00 PM PST.
All orders received after these deadline times will be shipped the following business day. We do not ship via USPS. Our business hours are Monday through Friday 8 AM to 4 PM PST excluding holidays.

Shipping Address:
We require a complete street address for delivery. We cannot ship to a P.O. Box.

Carriers:
For all domestic orders, Federal Express is our primary carrier. We can also use UPS at your request. For all international orders, Federal Express is our primary carrier. Please see below for more details on international orders.

Drop Ship:
In most cases, we can drop ship to your customer at no additional cost.

APO/FPO:
We ship to most APO / FPO addresses. 

Shipping Errors:
When shipping displays as "Best Way Ground" for the shipment method, this is an error and the price is incorrect.
USA customers pay less for Ground than what is displayed. We will contact you with the corrected amount.
International customers need to choose a different shipping method. If your order is submitted with the Best Way Ground shipping method, we will contact you to get your approval for additional funds required for International shipping.

In Stock/Ship When?

When will my online order be shipped?
Most orders are processed and shipped on the order date. When an online order is submitted, all of our sales personnel receive a "new order alert" within five minutes. From that point, on a typical work day your order will be processed for shipping within 1 to 4 hours. Often, we receive and ship an order in just 30 minutes.

Shipping Deadline:
The shipping deadline for UPS is 2:30 PM PST.
The shipping deadline for FEDEX is 3:00 PM PST.
All orders received after these deadline times will be shipped the following business day. We do not ship USPS. Our business hours are Monday through Friday 8 AM to 4 PM PST excluding holidays.

Shipment Tracking Details:
When our shipping carrier scans your package at pick up time, you will receive an email notification from their automated system informing you of the tracking number, service selection, and projected delivery date.

What happens when the products I order are not in stock?
If the products you order are not in stock, we will attempt to contact you as soon as possible to inform you of the situation and provide you with options and alternative solutions based on your requirements. We will do our best to minimize and avoid shipment delays.

Is there a chance that it might take more than 24 hours to process my order?
The vast majority of online orders we receive are processed and shipped the same day we receive them. However, there are times when it does take more time to process orders. Possibilities include excessively high order traffic days, internet and email outages, and power outages. We strive to meet the needs of our customers but sometimes we are at the mercy of the weather or other things beyond our control. You can be confident that during those times we are doing everything possible to process your order and give you the best customer service that we can.

Returns:

Return Policy:
Please be sure that you are ordering the right products. If unsure, research our web page for detailed photos and descriptions. If still unsure, please contact us for help.

Returns must be accomplished within 30 days of order date.

Please call or email for a return authorization number (RMA). All returns are subject to a 15% or $5.00 minimum restocking fee.

Custom cables, special orders, and clearance items, are non-returnable.

Shipping, handling, and return fees are non-refundable.

Damaged products are non-returnable.

All returns must be received with all original packaging. Failure to return the original packaging could result in a "No Refund" situation.

All sales are final on clearance items.

International Orders:

We ship to most APO / FPO addresses. 

International Shipping:
We offer Federal Express deliveries to our international customers.

International Payment Terms:
International payment terms are limited to EFT (Electronic Funds Transfer), money orders in U.S. Dollars, and PayPal®. Credit card payment terms and Net 30 accounts are available on a limited basis.

Important Note:
We strive to serve customers around the world. Unfortunately, products shipped internationally can incur significant freight expenses and may be subject to local duties, customs, brokerage and value added taxes.

Shipping Errors:
When shipping displays as "Best Way Ground" for the shipment method, this is an error and the price is incorrect.
USA customers pay less for Ground than what is displayed. We will contact you with the corrected amount.
International customers need to choose a different shipping method. If your order is submitted with the Best Way Ground shipping method, we will contact you to get your approval for additional funds required for International shipping.

All local duties, customs fees, importation charges and taxes are the responsibility of you, the buyer.

As an international buyer, please be aware that you must pay all local duties and fees prior to your being able to receive the product you have ordered. If you refuse to pay the local charges after shipment, your local customs authorities may impound the product until all fees have been paid. We cannot refund the purchase price of products or shipping for orders that are  returned or seized by local customs authorities for non-payment of local importation fees.

Warranty:

Computer Cable Makers Inc. warrants all of its products to be free from defect in materials and workmanship for a period of one year. At our discretion, we will replace or repair the defective product within the warranty period. This warranty does not cover abuse or misuse of our products. Freight charges may apply. No other warranties are expressed or implied. Under no circumstances shall Computer Cable Makers Inc. be responsible or liable for any incidental or consequential damages or loss arising from the use of its products.